Do Lamel test on animals?

No. Lamel is certified by PETA as a cruelty-free brand. We never test products on animals, and we don`t allow suppliers to conduct testing on our behalf.

What stands “period after opening (PAO)”?

PAO is represented by an icon with a number that means how many months you can use the product after opening. If a product has a PAO of 6, it should be used within 6 months of opening.

What do I do if I receive an order with a broken or missing product?

In this case, you need to contact customer service or email us hello@lamelcosmetics.com.

What is the difference between a basic assortment and a limited edition collection?

The main difference between a core assortment and a special collection is that a core assortment is a permanent set of core products that are always available, while a limited collection is a temporary or limited assortment that can only be available for a certain period of time.

How to understand which decorative cosmetics products are suitable for me?

Pay attention to the type and color of the skin, the shape of the face, as well as your preferences when choosing decorative cosmetics. Choose what you like and don`t afraid to experiment.

How can I contact you?

You can contact us by writing to hello@lamelcosmetics.com. Or fill out the contact form in the CONTACT US.

I didn't get the order confirmation email, can you help?

Orders placed on weekends and holidays will be postponed to the first working day after them, please wait for an email from us on working days. If the letter has not been received, please check your spam folder in your mailbox, also you can always fill out the feedback form in the CONTACT US section, or write to us by e-mail hello@lamelcosmetics.com.

How can I edit my shipping address?

If you have not yet received a confirmation email about your order, you can fill out the feedback form in the CONTACT US section, or write to the hello@lamelcosmetics.com. After receiving the order confirmation letter, please check with the courier service about the change of order.

How can I return my order?

Please check the information in the Returns section.

Can I buy Lamel products outside of the United States?

Lamel is present in many countries around the world. Please check our assortment with our partners, if you can't find it, you can clarify by writing us an email to the hello@lamelcosmetics.com.